Direct — Design the target
What is the group actually supposed to look like?
“Every deal lands somewhere different. We're on multiple CRMs, platforms and adviser tools.”
A target operating model with the client and adviser experience sitting on top of the core rather than inside it — one data model and one golden source that every acquisition maps to once.
- One data model, one target, one landing playbook
- A sequence: what to change first, and what can wait
- No fresh integration design per acquisition